If you can’t hear the video, ensure your system volume is turned up by clicking the volume icon in the taskbar.
Try opening YouTube in a new browser tab and play a video. If others in the session can hear audio, but you can’t, you need to check your speakers. If you are presenting in a session, you should use the Share File option to upload your presentation as a PDF, as this requires far less bandwidth than screen/application sharing. Calls are charged at the standard rate for phoning a UK landline.
Try dialling into the session using your phone. Try clearing your browser cache, and reloading the session. Try opening the session in an Incognito tab. If possible, ask them to minimise internet usage - especially if they are streaming video or doing other network intensive activities. Check to see if others are using the same internet connection in your house. Pause any downloads or uploads on your computer. Close all unused programs and browser tabs open on your computer that you’re not using. If you’re able to use a wired internet connection instead of WiFi, please do so. Collaborate is smart, and will dynamically adjust your experience to enable you to remain in the session for as long as possible, but follow the steps below to ensure a successful session. My connection quality is intermittent, and sometimes the picture or sound drops outĬollaborate can be quite demanding on your internet connection. Many issues, such as a frozen image can be fixed by reloading the Collaborate Session in your browser tab. Safari should be used to join from an iPhone or iPad. 
I cannot find the google microphone on chrome for mac android#
Work through the steps on this page to try and fix the issues you are having with Collaborate.įirstly, if you are joining from a Windows, Mac or Android device, please check you are using Google Chrome to access Blackboard Collaborate. Having problems with Blackboard Collaborate?
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